Please find below the status update which relates to the "Service Degradation - Data Routing Platform" incident from 18.11.2020.
Current Sutuation: The issue has been sorted and the system is fully back up and running. The problem was caused by the Data Conversion Tool (Lobster). The backlog of data is now being processed. The detailed root cuase anaylsis is ongoing.
We will provide no further update on this incident.
Posted Nov 18, 2020 - 09:34 CET
Update
Please find below the status update which relates to the "Service Degradation - Data Routing Platform" incident from 18.11.2020.
Current Sutuation: Data Routing Platform has issues which leads to a delayed data processing.
Incident resolution and root cause analysis are still ongoing. We will provide the next update in 60 minutes or event triggered whichever applies.
Posted Nov 18, 2020 - 08:33 CET
Update
For the sake of clarity: the International Routing & Integration Service (IRIS) is not affected and is functioning as usual.
Posted Nov 18, 2020 - 07:38 CET
Investigating
We are investigating an incident which relates to the Data Routing Platform.
Impact: Since 18.11.2020 around 03:15 the Data Routing Platform experienced a service degradation, thus produced data will be handled with a delay. Incident resolution and root cause analysis are ongoing. We will provide updates either every 60 minutes or event triggered.
Posted Nov 18, 2020 - 07:34 CET
This incident affected: Data Provisioning Systems (Data Provisioning Platform, Preadvice Provisioning, Trackingdata Provisioning, PUDO Data Provisioning) and Data Routing Platform.