We just received information from our partner that the icident was successfully resolved and the API is fully operational again.
Posted Feb 22, 2021 - 08:59 CET
Update
Our partner is still working on a fix to solve the problem. However, we will switch communication from the regular 60minutes update intervalls to event based communication.
Posted Feb 19, 2021 - 17:55 CET
Update
Our partner is still working on a fix to solve the problem.
Posted Feb 19, 2021 - 16:39 CET
Update
Our partner is still working on a fix to solve the problem.
Posted Feb 19, 2021 - 15:35 CET
Update
Our partner is still working on a fix to solve the problem.
Posted Feb 19, 2021 - 14:31 CET
Update
Our partner is still working on a fix to solve the problem.
Posted Feb 19, 2021 - 12:38 CET
Update
Our partner is still working on a fix to solve the problem.
Posted Feb 19, 2021 - 11:35 CET
Update
We are continuing to work on a fix for this issue.
Posted Feb 19, 2021 - 09:11 CET
Identified
We are investigating an incident which relates to the International Routing & Integration Service.
Impact: Since 19-Feb-2021 around 07:20 CET the International Routing & Integration Service experienced a service degradation, thus requests with destination country USA will return an error. We identified a partner API to be not fully operational.
Incident resolution and root cause analysis are ongoing. We will provide updates either every 60 minutes or event triggered.
Posted Feb 19, 2021 - 09:11 CET
This incident affected: [API] International Routing & Integration Service (IRIS) ([Production]).